Shipping Policy

After your order has been placed successfully and payment has been confirmed, the same will be processed and you may expect to receive it within the following estimated time period based on the location of the accurate delivery address you have provided to us:

  • West Malaysia: 5 – 7 business days
  • East Malaysia: 10 – 15 business days
  • Out of Malaysia: 7 – 21 business days

All delivery times quoted above are mere estimates subject to availability and normal processing of the delivery company responsible to deliver your order to you.

Upon checking out, We will notify you via email of your order confirmation. Once your order has been packed and is ready to ship, you will receive an email notification with all the necessary details, including the tracking number from the relevant delivery company.

Orders will be delivered to the exact address provided by you when placing your order. The delivery company may contact you to notify you of an upcoming delivery and/or an unsuccessful delivery. As such, please ensure that you provide us with an accurate and complete delivery address and contact number to facilitate successful final delivery. Penerbitan Jaya Bakti Sdn. Bhd. shall not be held liable for any losses, liabilities, damages, costs and/or expenses arising out of any late or unsuccessful delivery of your orders to you.

If you change the delivery address after successfully placing your order, you agree to bear any additional shipping fees.

We will use our best endeavours to deliver your order as soon as practicable. However, suppose you do not receive your goods within 12 business days (West Malaysia), 18 business days (East Malaysia), and 21 business days (Out of Malaysia) from the date on which they were dispatched to you. In that case, we shall have no liability to you unless you notify us in writing at [email protected] or Whatsapp us at 012-3161674 of the problem within twenty-one (21) business days from the date on which they were dispatched to you.

Please note that there will be a slight delay in processing your order during the festive seasons celebrated in Malaysia.  Hence, during festive seasons, please allow more time for delivery. We do apologise for the inconvenience caused.

Further, due to the various restrictions for the COVID-19 pandemic, delivery times may also be longer than usual. Thank you for bearing with us.